Returns & Refunds

This Returns and Refund Policy explains the terms under which refunds may be issued for subscriptions and services offered through our proprietary platform, including Juristo AI, and any future products introduced by Juristo AI Labs Pvt. Ltd.

By purchasing or subscribing to our services, you agree to the terms outlined below. This policy applies to all subscription-based digital products and services provided by Juristo AI Labs Pvt. Ltd., including but not limited to:

• Juristo AI (Legal AI Assistant)
• Future AI tools, legal-tech services, and platform features
• Paid subscription plans, add-ons, upgrades, and renewals

Juristo AI is a cloud-based, subscription-driven service that provides AI-assisted legal support, research assistance, and productivity tools.

Since access is delivered instantly upon subscription activation, traditional product returns are not applicable. Refunds are therefore provided only under the conditions described in this policy.

Refunds may be considered under the following limited circumstances:

First-Time Subscribers

If you are a first-time subscriber, you may request a refund within 7 days of your initial purchase, provided that:

• The request is made in good faith
• Platform usage remains reasonable during the evaluation period
• No misuse, fraud, or violation of terms is detected

Billing & Technical Errors

You are eligible for a full refund if:

• You were charged multiple times for the same subscription
• A billing or technical processing error occurred
• You are unable to access Juristo AI due to a verified technical issue on our end, and our support team cannot resolve it within a reasonable timeframe

Refunds will generally not be provided in the following situations:

• Renewal payments after the initial subscription period
• Failure to cancel the subscription before the renewal date
• Change of mind or dissatisfaction based on personal expectations
• Accounts suspended or terminated due to misuse or policy violations
• Excessive usage during the refund eligibility window
• Purchases made via third-party platforms, unless governed by their refund rules

If Juristo AI offers free trials or promotional pricing:

• Refunds do not apply to free trial periods
• Discounted or promotional payments may be non-refundable unless explicitly stated otherwise

We encourage users to explore trial access before committing to long-term subscriptions.

You may cancel your subscription at any time through your account settings or by contacting support.

Upon cancellation:

• Access will remain active until the end of the current billing cycle
• No further charges will be applied
• Partial refunds for unused subscription time are not typically provided

To request a refund, please contact us with the following details:

• Full Name
• Registered Email Address
• Subscription Plan Purchased
• Payment Reference or Invoice ID
• Reason for Refund Request

Requests will be reviewed within 5–7 business days.

If your refund request is approved:

• Refunds will be issued back to the original payment method
• Processing may take 5–10 business days, depending on your bank or payment provider
• You will be notified once the refund has been initiated

Juristo AI Labs Pvt. Ltd. reserves the right to deny refund requests where we detect:

• Abuse of refund policies
• Fraudulent or deceptive activity
• Usage beyond reasonable evaluation limits
• Violations affecting platform integrity, security, or compliance

This ensures fairness and protects the responsible operation of our AI services.

For refund-related inquiries or questions about this policy, please contact: